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Frequently Asked Questions

  • How do I track my order?

    There are two ways to check your order tracking:

    Method A) Check the order status in your account by going to  --View orders --My orders.

    Step 1: Log in to your Newchic account:

    Step 2: Click “My Order,” and you will see your orders and their current status:

    Step 3: If the order has “Shipped,” you can track it by clicking “Order details.”:

    Method B) You can track your order by clicking the  “Track Order” button located at the bottom of the homepage.

    Step 1. Scroll down to the bottom and Click “Track Order.”:

    Step 2, Enter your Email address and the Order number, you will then see the order status:

  • Why has my order tracking status not updated?

    Tracking updates can be delayed when the parcel is:

    1. Going through local customs clearance procedures

    2. At the post office sorting center

    3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc.

    If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us.

    Shipping methods and delivery time  :

  • How to check if the product is in stock or not?

    A: Here are some tips on stock information:

    - Before place the order, you can know the stock message on product page:

    shipping:“In stock, usually dispatched in X business days” – The item is in stock and it will be dispatched after a specific number of business days. If your order contains multiple products in only one package, please use the highest number of business days as a reference of when your parcel is most likely to be dispatched.

    shipping:“Expected restock on {date}” - This is the expected restock date of this product, and can be used as a reference to determine when it will be available again. This date may be subject to changes if the manufacturing process of the item has been delayed.

    - After you place the order:  if any changes on stock after you place the order, you will receive a notification E-mail from us with a action required.
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